My research interests include social user experience, participatory culture, and archival memory. I am interested in how people use social media to sort through data, share information with their communities, and validate knowledge. For more information about my work, you can view my curriculum vitae.

My research has been funded by the National Endowment for the Humanities (NEH), the Institute of Museum and Library Services (IMLS), and my home institutions. These funded projects led to innovations for archiving tools, research methods, and dissertation depositories.

My scholarship has been published in Technical Communication Quarterly, Kairos, the Journal of Business and Technical Communication, Technical Communication, IEEE Transactions on Professional Communication, Programmatic Perspectives, Technical Communication and Social Justice, SIGDOC, and others.

My book, Social Media in Disaster Response, examines the use of platforms such as Twitter, Facebook, Wikipedia, and news sites during times of crisis. This work focuses on social media use during natural disasters, mass shootings, and terrorist events. It includes 10+ years of research on the topic of user experience and communication during extreme situations. As a member of the first graduating class of Marjory Stoneman Douglas High School and a faculty member at MSU, this work has become even more immediate and important to me.

My second book is an edited collection focused on user experience and cultural practices, produced with my co-editor, Michael Salvo. Supported by positive reviews from Jakob Nielsen and Donald Norman, Rhetoric and Experience Architecture is available now.

My third book is a digital project titled Participatory Memory: Fandom Experiences Across Time and Space. Written with co-authors and built in our lab at Michigan State University, this book examines how people participate in memory making activities involving their fandoms in physical spaces.

My recent projects in our lab include:

• Platform Cultures. This project expands on my earlier work in disaster communication, focusing on how platform technologies and policies affect people’s experiences of knowledge production and distribution. Our work was published in the SIGDOC proceedings,  Present Tense Journal, IEEE, and others.
• Disaster Communication. This book on social media and disaster was the outcome of a 10-year usability study of how people communicate across digital spaces during times of disaster. Take a look at my c.v. to reference the many articles, proceedings papers, book chapters, and presentations about this work.
• Participatory Memory. This project is focused on understanding collective memory produced by a grassroots, participatory culture, specifically looking at how people celebrate and mourn across physical and digital spaces. This project has resulted in a digital book project titled Participatory Memory: Fandom Experiences Across Time and Space and my extensive work as the Caretaker of Sherlockian.net. As the project leader for Sherlockian.net, I lead a team of curators, students, developers, and advisors as we manage a robust portal with hundreds of pages and curated links dedicated to the international Sherlock Holmes community.
• Digital Archiving. With the support of the NEH, our project team has conducted preliminary research for creating a network of digital dissertation authors. We are hard at work on a solution that we will launch in early 2019. This area of focus also includes the NEH-sponsored Archive as I See It Now project and the IMLS-sponsored manuscript archive work. For the former project, our team built technologies that allow digital humanities scholars to live archive events as they happen online. For the latter project, we built prototypes for language learners and archivists.
• Organization structures of organizations led by and created for woman. Through projects conducted with the founders of Ladies that UX, 221B Con, and Women in Technical Communication, this project seeks to understand how organizations created by women and aimed largely at an audience of women are organized and managed. Our outcomes include white papers, journal articles, and proceedings papers.

If you are a graduate or undergraduate researcher interested in working with me, you need to be eager to succeed, an advocate for others, and committed to our work. I look for students who are engaged and curious. Join us at WIDE Research!